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NextService
NextService is a cloud-based, field service management system within NetSuite. Features include: drag-and-drop scheduling, workforce automation, end-to-end parts management, and an integrated mobile solution for real-time connectivity.
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Version: 2.0
First Available: 9/1/2013
Compatible with: NetSuite, NetSuite OneWorld
Languages: English
Overview
Manage your Field Service Team within NetSuite

NextService - Field Service Management software for complete workforce automation and efficient deployment and management of your service team. NextService will provide a complete 360-degree view of your customers through a single dashboard view, directly to your laptop, smartphone or tablet device.

Developed within NetSuite, NextService ensures that the right person is allocated to the right job at the right time via drag-and-drop scheduling and real-time workforce allocation. NextService provides complete inventory visibility and efficiency for parts deployment, parts return and immediate customer billing. On-site customer signature verifies job completion and ensures there is no delay in parts ordering and job processing.



Key Benefits

NextService Benefits

  • Complete 360 degree view of your customer
  • Drag-and-drop scheduling capability
  • Full system mobility via smart phone, tablet or laptop
  • Automated service reports and invoicing
  • Parts ordering from the field
  • Improved administration productivity and efficiency
  • Real time visibility and job status
  • Ability to capture knowledge base from job records
  • Live reporting of key performance indicators
  • Increased customer service capability due to improved data capture
  • No software installation, all upgrades are managed from the cloud



Features

NextService Features

  • Service Management via dashboard
  • Drag-and-drop scheduling
  • Workforce automation
  • Integrated mobile solution
  • End-to-end parts management
  • Cloud-based one system solution

Benefits

  • One customer view with drag-and-drop scheduling capability
  • Mobile device integration
  • Automated service reports and invoicing
  • Parts ordering from the field
  • Improved administration productivity and efficiency
  • Improved customer communication and visibility
  • Ability to capture knowledge base from job records
  • Ability to report via on in live real time key performance indicators
  • Increased customer service capability due to improved data capture
  • No software installation, all upgrades are managed from the cloud

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