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RightAnswers
RightAnswers is a powerful cloud-based knowledge management solution, specifically designed so support organizations can easily manage and share knowledge, with the ultimate goal of transforming the way they provide service.
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Version: 8
First Available: 5/7/2012
Compatible with: NetSuite CRM+
Languages: English, Italian, French, German, Dutch, Spanish, Portuguese, Russian, Japanese
Providing a Remarkable Customer Experience
NetSuite understands the importance of customer service, and partnered with RightAnswers to extend its capabilities by delivering best-in-class enterprise knowledge management to their customers. Through this integration, organizations can provide a remarkable customer service experience.

RightAnswers is the only knowledge management platform to integrate with NetSuite and it resides directly in your NetSuite CRM+ interface.


Key Benefits
RightAnswers makes it easy to ensure your content is relevant, up-to-date and easily searchable by agents, customers and across the enterprise. In that way, questions are answered correctly, quickly and consistently every time.
  • Increase service resolution rates and efficiencies
  • Reduce repeat calls and escalations to your call center
  • Provide consistent answers every time
  • Maximize the value of your NetSuite CRM+
Plus with RightAnswers Cloud, your content will always be available, even though unplanned downtime.



Knowledge for the Enterprise

Though RightAnswers integrates directly into NetSuite CRM+, any department can use RightAnswers to create and distribute knowledge specific for their user audience, including users of NetSuite ERP and NetSuite Ecommerce.
  • Reduce duplicate content
  • Promote knowledge sharing
  • Reuse content
  • Establish company-wide standardization

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