|RightAnswers is a powerful cloud-based knowledge management solution, specifically designed so support organizations can easily manage and share knowledge, with the ultimate goal of transforming the way they provide service.|
|Overview||Features||Reviews||Try & Buy||Provider|
Providing a Remarkable Customer Experience
|First Available: 5/7/2012|
|Compatible with: NetSuite CRM+|
|Languages: English, Italian, French, German, Dutch, Spanish, Portuguese, Russian, Japanese|
NetSuite understands the importance of customer service, and partnered with RightAnswers to extend its capabilities by delivering best-in-class enterprise knowledge management to their customers. Through this integration, organizations can provide a remarkable customer service experience.
RightAnswers is the only knowledge management platform to integrate with NetSuite and it resides directly in your NetSuite CRM+ interface.
RightAnswers makes it easy to ensure your content is relevant, up-to-date and easily searchable by agents, customers and across the enterprise. In that way, questions are answered correctly, quickly and consistently every time.
Plus with RightAnswers Cloud, your content will always be available, even though unplanned downtime.
- Increase service resolution rates and efficiencies
- Reduce repeat calls and escalations to your call center
- Provide consistent answers every time
- Maximize the value of your NetSuite CRM+
Knowledge for the Enterprise
Though RightAnswers integrates directly into NetSuite CRM+, any department can use RightAnswers to create and distribute knowledge specific for their user audience, including users of NetSuite ERP and NetSuite Ecommerce.
- Reduce duplicate content
- Promote knowledge sharing
- Reuse content
- Establish company-wide standardization