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8x8 Virtual Contact Center
8x8, provides the full spectrum of business communications from telephony, through Unified Communications and Contact Center services. 8x8's Virtual Contact Center Product is tightly integrated with NetSuite to provide the easiest to use and most powerful combination of contact center and CRM available in the market today.
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Version: 8.1
First Available: 12/20/2013
Compatible with: NetSuite OneWorld
Languages: English,
8x8 and NetSuite for Contact Center
8x8’s Virtual Contact Center is closely integrated with the NetSuite CRM solution to help organizations build closer and more profitable relationships with customers through improved, efficient interactions.

Our NetSuite integration supports single sign-on, saving users from logging into multiple systems and enhancing your security by reducing the number of passwords that need to be managed and saved. Screen pops deliver customer and ticket information directly in the NetSuite desktop, and write reporting information into the NetSuite database to enable reports that span the full life of a ticket, including all relevant interactions.

Key Benefits
8x8’s Virtual Contact Center solution (VCC) is our cloud based offering that helps organizations build better relationships with their customers while saving significantly on the cost of running their contact center. VCC is:

  • Customer Centric—Makes it easy for customers to do business with you, improving your brand, building loyalty, and keeping you competitive in your market.
  • Secure and Reliable—High-availability and strict compliance to required industry standards.
  • Complete—Fits easily into into your environment and scales to meet new needs.
  • Simple—Get up and running in no time. Quickly turns your staff into power users, increasing productivity with an efficient user interface. Administrators get the right reports and tools they need to improve customer experience and better manage performance.
  • Global—With 24/7, follow-the-sun, regional telephone connectivity for all agents and users, regardless of location.

Customer Quote
In the past, our agents had to pick up calls without knowing who was on the other end and then manually enter customer information into NetSuite. It was a time-consuming process for both parties. 8x8's NetSuite integration has significantly reduced call wait times for customers, and enabled our agents to complete calls within minutes.
- Justin Warren, head of US customer service for BlueAir’s Chicago office.

Virtual Contact Center

8x8's Virtual Contact Center solution (VCC) provides a variety of different capabilities to our customers. These functions can be categorized into the following values
  • Completely Cloud based solution - nothing to load on your system beyond a browser
  • Quick to deploy, easy to use - get up and running quickly and enjoy efficiency over the long haul.
  • Global coverage - serve customers wherever they are in the world. Match customers to the right resource and ensure that person has the information they need right at hand.
  • Multi-Channel support - allow customers to reach your company on the channel of their choice, or reach out to them with outbound capabilities built into your system.

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