Returns (RMA) Form

Returns / Exchanges Form

NOTE: We aren't able to offer policy exceptions in response to comments. Do not include personal information as these comments may be shared with external service providers to identify product defects.

Return Policy

All Returns may be subject to a 15% restocking fee and must be requested within 45 days of the item's delivery. Restocking Fees are waived if exchanging for the same or similar item and if the item is received back in new condition in the original packaging unopened and not damaged.

Due to our compliance with Health and Safety regulations we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.) or Massage Products once they are opened or used.

Return/Exchange Instructions

1. Request an RMA number via e-mail (customerservice@protherapysupplies.com), Return Form above, or call 1.800.883.0368. Once you have been assigned the RMA number, it will be valid for only 14 days.
2. Please write the RMA number clearly on the shipping label (If you do not have a shipping label, you can purchase one at your nearest office supply or shipping store.) Affix the shipping label to the outside of the package. Do not write the RMA number on the package.
3. If the order is "NOT" Free Shipping, we will not refund you the shipping cost when the product returns. 4. Return packages prepaid and use a secure shipping method as Pro Therapy Supplies is not responsible for loss or damage of the product. Please obtain a tracking number for your records.
5. All packages received without a pre-assigned RMA number shown on the label will be refused.
6. If the package is damaged during shipping, it will be refused. All claims for incomplete, defective, products and/or missing accessories must be made within 5 days of the merchandise being received.
Please note: if the original packaging is not returned with the item, we may charge up to a 30% restocking fee

Exchanges

The restocking fee will be waived when you choose to exchange an item for a different size or color of equal or similar value, rather than returning it. The product must still be in like new - re-sellable condition.

Non-Returnable Items

Certain products cannot be returned for any reason once purchased, such as - Theraputic Lodi, Buckwheat, Magnetic Therapy Bedding, or any kind of Water pillows. Due to our compliance with Health and Safety laws/regulations we cannot accept these items as returns, nor can we accept the following items for the same reason:
Used or worn braces & supports
Hot/Cold therapy products - heated or frozen/refrigerated
Topical/Analgesics opened and un-opened (to protect all customers from contamination and tampering).
All other bedding and low back cushions can be returned ONLY if the items have not been opened or removed from the plastic seals.
Assembled Furniture and DVD/VHS media is also non-returnable.
Note: For Return items sold with "Free Shipping" - Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS.

Damaged Item Received Upon Delivery

Note damages on the delivery bill and have the driver sign it - acknowledging the damage.
Contact customer service within 24-48 hours of delivery at: customerservice@protherapysupplies.com or call 1.800.883.0368 to start an insurance claim.

*** Replacement of damaged parts will be shipped to the customer at no charge***

Promotion Code and Discount Terms

The promotion code applies only to qualifying items.
Items that do not qualify include, but are not limited to: Dino-Lite, IQAir products.
The promotion code cannot be combined with any other offer, coupon, or special pricing.
Promotion codes are not applicable on already discounted items such as clearance products.
Discounts do not apply to taxes, shipping and handling charges or any similar processing charges.
If the promotion has a minimum purchase requirement, taxes and shipping and handling charges do not apply toward the minimum purchase amount.
Limit one promotion code per customer per sale.
Promotion codes are valid for a limited time only. Expired promotion codes are not accepted.
Pro Therapy Supplies reserves the right to modify or cancel any promotion code at any time.

For customer convenience, we offer a few products with a No Risk Trial Period. If for any reason the product does not meet your expectations, you may return the item within the 45-day period of the order date. You can call our customer service line at 1-800-883-0368 Monday through Friday from 8:30 to 5:30PM EST.

The product must be in like "new" unused condition for a refund and cannot be received returned in damaged, defective, dirty or show worn out on any surface. for example, if it is a shoe, boot, Iwalk please try it out in the comfort of your home on carpeted surfaces so the sole will not be scuffed up and show any wear or tear.

Return Shipping Address:
RMA # -------
Pro Therapy Supplies
5201 Brook Hollow Parkway, Suite J
Norcross, Georgia 30071